Refund Policy

This policy details your refund rights for packages, credits, and premium subscriptions purchased on the Camverz Web Platform.

1. Premium Web Subscriptions

Subscriptions purchased directly on the web app can be cancelled at any time. Once cancelled, your premium benefits remain active until the end of the current billing cycle. No partial refunds are issued for unused portions of billing cycles.

2. Virtual Coins and Match Passes

Virtual credits or coins are consumed as you use matching preferences. Unused coins are eligible for a full refund within 14 days of purchase, provided none of the coins from the package have been spent. If any portion of the package has been used, the purchase becomes non-refundable.

3. Processing Refunds

To request a refund, please contact billing support at billing@camverz.com with your transaction ID, Google Account email, and custom user ID. Refund transactions take 5–10 business days to clear back to your original payment method.